FlyFishFly

International delivery.

5.11.1 We deliver to the countries listed on our website (International Delivery Destinations). However, there are restrictions on some goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering goods.

5.11.2 If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

5.11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

5.11.4 You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.

7. You may be able to cancel or amend your order priCANCELLING YOUR GOODS ORDER

7.1or to us commencing production of your goods and receive a refund. Please contact us (as per clause 1.2) as soon as possible to determine whether you are able to cancel or amend your order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7.2 However, unless agreed by us, the cancellation right in clause 7.1 does not apply in the case

of:

7.2.1 where good have commenced production; and

7.2.2 bespoke goods or made to measure/order goods.

9. REFUND/REPLACEMENT OF GOODS

9.1 Refunds. If the following occurs, we’ll offer a full refund or redeliver replacement goods the next working day:

9.1.1 the goods are damaged (not as a result of clause 8.2);

9.1.2 the goods do not conform with the warranty in clause 8.1; or

9.1.3 the goods do not match the file uploaded within a reasonable tolerance allowed as per industry standards.

9.2 Evidence to support return. Any claims for a refund as per clause 9.1 must be supported by the return of the damaged product and a valid receipt.

9.3 Your rights if there is a defect. If a product has a defect or other issue which is our responsibility, we shall request return of the product (if possible) and if we accept responsibility we shall, at our distrection:

9.3.1 repair the defect and redeliver to you at no additional cost to you; or

9.3.2 reprint the Image and redeliver to you at no additional cost to you; or

9.3.3 cancel the order and refund you in full.

If the order is redelivered you, you shall not be charged for any additional costs for reprinting and redelivery.