From The Cacti, A Golden Snake

Delivery + Policies Printspace

 

Return:

If an order is damaged or defective

If a print is damaged, or the order is in some way defective, we will send a replacement print free of charge and cover the delivery costs of the replacement. 

If the customer goes on to request a refund at this point instead of a replacement, we will honour this. Once the print has been received and inspected at our studio, we will email you with confirmation of the refund of the production costs to you. We will refund the customer for the cost of the sale.

If you are not totally satisfied with the product you have 3 days to communicate this. In order to gain a refund the work must be inspected for damage before refunds are provided.

Drop ship orders are sent by postage from our production facilities in the UK & Germany. These are the stated delivery timings.

TIMES UK

Country	Delivery time in days
UK	1-2
Germany	1-3
France	2-5
Netherlands	2-3
Italy	2-5
Spain	2-4
Australia	5-10
USA & Canada	5-10

Updated on 17 May 2022

Delivery UK

Delivering to the UK

For delivery in the UK, the prices are as follows:

• Royal Mail Tracked 24®
  1 – 3 working days
  £5.82 (Inc. VAT) – Print orders only
• Express Courier:
  1 – 2 working days
  £14.39 (Inc. VAT)
• Same day courier:
  Dependant on location – London only

 

Delivery Price in £

Print only

Print only drop shipping orders are shipped globally via postal shipping at a flat rate cost of £7. This flat rate applies regardless of the size of the package, or number of prints a customer orders in a single order.

Framed prints

Global delivery prices for all frames (£)	A4	A3	A2	A1
United Kingdon	9.83	11.51	13.29	19.44
Europe	12.96	14.79	17.70	27.58
North America	21.25	22.93	31.75	36.97
ROW	26.38	38.73	50.60	68.52